Return Policy for Custom Personalization Products
Our Policy Details:
- Refund or Exchange Up to 14 Days: We offer a return or exchange period of up to 14 days from the date you receive your product (subject to the terms for personalized products listed below). If you’re not satisfied, you can return your item in its original, unused condition.
- Return Shipping Costs: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
- Name Submission Responsibility: It's crucial to provide the correct name for personalization. We allow up to 24 hours after placing an order to request changes. If we don’t hear from you within this time frame, we’ll proceed with the information provided. No returns will be accepted if there’s an error in the name due to customer input.
- Return Window: We offer a 14-day return period from the date of receipt. The product must be unused and in its original packaging to qualify for a return.
Shipping and Processing Times:
- Fast Processing: After receiving your original items, please allow 3-5 business days for us to process your exchange or return.
- Quick Production: New orders are typically processed within 7-10 business days and shipped via USPS. Delivery times can vary, but on average, orders are delivered within 5-7 business days.
Product Warranty:
We stand behind the quality of our products. If you encounter any defects or issues, please refer to our lifetime warranty policy for full details. We are here to ensure your satisfaction with every purchase.
For any questions, to initiate a return, or for more information, please contact us at Info@thecavemanstyle.com.